Do you support IMAP?

Yes, IMAP is supported and featured in all our hosting solutions.

By default, IMAP clients connect to TCP/IP port 143 on the mail server.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

What do I put for both incoming and outgoing mail server?

For your incoming mail server please use mail.yourdomain.com
and for your outgoing mail server use mail.yourISP.com
which is either Netvigator, i-Cable, internode or any other ISP you use to connect to the web.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

What is POP3?

Post Office Protocol version 3 (POP3) is a standard mail protocol used to receive emails from a remote server to a local email client. POP3 allows you to download email messages on your local computer and read them even when you are offline.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

Why won't my email address work?

Make sure you set it up exactly by looking at mail tutorials

> Make sure your user name is all lowercase and password is CaSe SenSiTiVe.
> Make sure you have created the email address in your control panel.
> Change the user name to the full email address. Example: username@domainname.com

*** The above information is for reference only, Please seek independent technical advice if found necessary.

Are you able to receive emails but not send?

If you can receive mail but arent able to send this means one thing.....

Your internet provider is blocking you from using anyones outgoing mail servers but their own. Many major ISPs are blocking outgoing emails.
The reason they do this is to prevent you from using their internet connection for spamming purposes.

You will still be able to send emails, but only by using your ISPS outgoing mail server.
Every ISPs outgoing mail address is different, but for the most part they will be mail.yourispname.com
For example, if you had hosting with AOL.com, their outgoing mail server would look like this: mail.aol.com If mail.yourisp.com does not work and you are still unable to send emails, you will need to call your internet service provider to find out what their outgoing mail server is.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

Are you able to send emails but not receive?

Either your domain is out of disk space, or your e-mail address itself is out. You will need to increase the amount of disk space to receive mail again.

Does it say "please enter your username and password for the following server" and you are sure youre using the correct information?

*** The above information is for reference only, Please seek independent technical advice if found necessary.

Why do e-mails with attachments not work?

The server is designed to block most attachment types if they are not zipped up.
A few of them being blocked are... .pdf .src .exe the reason for this is that your mailbox would be flooded every day with viruses if this was not in place. A few attachments that are fine without zipping up are .gif .jpg .html there is allowing.

Another reason could be the size of the attachment if youre sending a 50 MByte or larger attachment it will fail due to the size.

If you are sending it from webmail this limit is less than 50 MByte. A better option to get around these limits would be to upload the file to your site and give out the link instead. You could even password protect so the public cannot view or access.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

What is IMAP?

The Internet Message Access Protocol (IMAP) is a mail protocol used for accessing email on a remote web server from a local client. IMAP and POP3 are the two most commonly used Internet mail protocols for retrieving emails. Both protocols are supported by all modern email clients and web servers.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

What is SMTP?

Simple Mail Transfer Protocol (SMTP) is the standard protocol for sending emails across the Internet.

SMTP uses TCP port 25 and sometimes you can have problems to send your messages in case your ISP has closed port 25. To determine the SMTP server for a given domain name, the MX (Mail eXchange) DNS record is used.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

Main difference between IMAP and POP3

The POP3 protocol assumes that there is only one client connected to the mailbox. In contrast, the IMAP protocol allows simultaneous access by multiple clients. IMAP is suitable for you if your mailbox is about to be managed by multiple users.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

I can't send email via SMTP with your server?

There are two reasons this may be happening.

• Authentication Failed
  You do need to authenticate before you can relay mail. This means you will need POP before SMTP (where you simply check your mail before sending).
  
  You must have checked your email within 5 minutes prior to sending email so that the server can authenticate you as a valid user.
• ISP is Blocking Port 25
  If your ISP is blocking port 25, you may not be able to send email using our system.
  
  Some ISPs do this so that you are forced to use their email servers when sending email, as an attempt to prevent spam.
  
  If your ISP uses port 25 blocking, it is beyond our control to correct this situation. If your email client supports it, you might try using TCP port 587 (smtp-submission) instead of 25 to send email.

*** The above information is for reference only, Please seek independent technical advice if found necessary.