Why haven't I got email notification from your company?

Some new registered customer may have lost our emails due to their default email filter setting. Like yahoo!, Hotmail and Gmail, they always filter non-famous domains as junk/spam by default. This is their way to coerce people into using their emails.

Please update your email filter setting to make sure you can receive the emails from Focus Network Company in order to follow up any notification here.

• Please try not to use hotmail for registration as we got some feedback that hotmail users never got any emails.


• If youre using yahoo mail, please check your Bulk folder and move your Focus Network Company email into inbox folder;


• If youre using Gmail, please check your Spam folder and mark it as Not Spam.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

Can I upgrade to another package?

You can easily upgrade to a better package or plan at any time during your service period.

Well even credit your account with whats left on your current service plan!

To initiate an upgrade to another package or service (such as Web Hosting or E-Store), please contact our billing department.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

How do I use "Promo Code" or "Coupon" to order package?

Promo Code or Coupons code are only good for purchase product and service.

After you put the product in shopping cart, then you enter the coupon code on the first page; The price discount will appear on the itemized order page before you checkout and pay for your account.

*** The above information is for reference only, Please seek independent technical advice if found necessary.