Our new knowledge base is a valuable collection of technical information, web site marketing tips, tutorial, glossary, and documentation.

If you feel anything is missing, or still have questions, please contact us. Looking for something specific? Can't see it here? Try our "Knowledge Base Search".

General Information

Bitrix Site Manager
Bitrix Site Manager

The Standard Edition allows you to: * manage site structure * real-time site content editing with the use of the HTML Editor * publish news * post news announcements on the start page * create hierarchical catalogs and photo galleries * register users * assign access rights to users and user groups * conduct site visitor polls and surveys * manage forums * keep blogs * publish web forms * use site search functionality * download product updates from bitrixsoft.com, and more.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Privacy Policy
Privacy Policy

Welcome to Focus Network Company (www.ec2biz.com) (Website), This website is owned and operated by "Focus Network Company".

Your privacy on the internet is of the utmost importance to us. At "Focus Network Company", we want to make your experience online satisfying and safe.

Because www.ec2biz.com gather certain types of information about our users, we feel you should fully understand the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.

OUR COMMITMENT TO PRIVACY
Our Privacy Policy was developed as an extension of our commitment to combine the highest-quality products and services with the highest level of integrity in dealing with our clients and partners. The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. This statement will be continuously assessed against new technologies, business practices and our customer's needs.

WHAT INFORMATION DO WE COLLECT?
When you visit our website you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and website use information collected on an aggregate basis as you and others browse our website.
1. Personal Information You Choose to Provide
  
  CREDIT CARD INFORMATION
  If you choose to purchase products or services from us or our partners, you may need to give personal information and authorization to obtain information from various credit services. For example, you may need to provide the following information:
  - Name
  - Birthday
  - Mailing Address
  - Email Address
  - Credit Card Number
  - Home, Business, Mobile, Fax Phone Number
  - Business Information
  - Other Personal Information
  This will may be stored anywhere on our network and is passed via secure server directly to our processing partner to enable your transaction to be authorized.
2. WEB SITE USE INFORMATION
  Similar to other commercial website, our website utilizes a standard technology called "cookies" (see explanation below, "What Are Cookies?") and Web server logs to collect information about how our website is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our website. This information is collected on an aggregate basis. None of this information is associated with you as an individual.
HOW DO WE USE THE INFORMATION THAT YOU PROVIDE TO US?
Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our website, new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed under our traditional corporate standards designed to safeguard the security and privacy of our customer's personal information. As a customer, you will be given the opportunity, at least once annually, to notify us of your desire not to receive these offers.

What Are Cookies? Cookies are a feature of Web browser software that allows Web servers to recognize the computer used to access a website. Cookies are small pieces of data that are stored by a user's Web browser on the user's hard drive. Cookies can remember what information a user accesses on one Web page to simplify subsequent interactions with that website by the same user or to use the information to streamline the user's transactions on related Web pages. This makes it easier for a user to move from Web page to Web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.

HOW DO WE USE INFORMATION WE COLLECT FROM COOKIES?
We use website browser software tools such as cookies and web server logs to gather information about our website users browsing activities, in order to constantly improve our website and better serve our customers. This information assists us to design and arrange our Web pages in the most user-friendly manner and to continually improve our website to better meet the needs of our customers and prospective customers.

Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our website as they move from one page to another. Web server logs allow us to count how many people visit our website and evaluate our website's visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you although they do permit us to send focused online banner advertisements or other such responses to you.

NOTICE OF NEW SERVICES AND CHANGES
Occasionally, we may also use the information we collect to notify you about important changes to our website, new services and special offers we think you will find valuable. As our client, you will be given the opportunity to notify us of your desire not to receive these offers by clicking on a response box when you receive such an offer or by sending us an email.

HOW DO WE SECURE INFORMATION TRANSMISSIONS?
When you send confidential personal credit card information to us on our website, a secure encryption technology, such as Secure Sockets Layer (SSL), which we have licensed encrypts all information you input before it is sent to us. The information is scrambled en route and decoded once it reaches our website.

HOW DO WE PROTECT YOUR INFORMATION?
Information Security. We uses encryption technology, such as Secure Sockets Layer (SSL), to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.

Evaluation of Information Protection Practices. Periodically, our operations and business practices are reviewed for compliance with corporate policies and procedures governing the security, confidentiality and quality of our information.

Employee Access, Training and Expectations. Our corporate values, ethical standards, policies and practices are committed to the protection of customer information. In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions.

HOW CAN YOU ACCESS AND CORRECT YOUR INFORMATION?
You may request access to all your personally identifiable information that we collect online and maintain in our database by contact us.

DO WE DISCLOSE INFORMATION TO OUTSIDE PARTIES?
We will only disclose your information to other parties that require it for the purpose of fulfilling your order, such as Credit card, Visa and MasterCard. We do not share or sell your information.

WHAT ABOUT LEGALLY COMPELLED DISCLOSURE OF INFORMATION?
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

WHAT ABOUT OTHER WEB SITES LINKED TO OUR WEB SITE?
We are not responsible for the practices employed by websites linked to or from our website nor the information or content contained therein. Often links to other website are provided solely as pointers to information on topics that may be useful to the users of our website.

Modification
We may modify these terms by updating this posting. By using this website you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current terms of use to which you are bound.

You agree that in the event any portion of these website terms of use are found to be unenforceable, the remainder of these website Terms and Conditions shall remain in full force and effect.

Note
In the event of any inconsistencies between the English and Chinese version, the English version shall prevail.

CONTACT US
If you have any questions or concerns regarding this statement, you can contact www.ec2biz.com at . You can also write to us using the following address:

*** The above information is for reference only, Please seek independent technical advice if found necessary.
CSLH
CSLH

A multi-user, multi-operator, multi-department Live Help support chat system that allows the operators of the websites to monitor their visitors as they are browsing the site and proactively open a chat session with that visitor. The modular structure and open source code allows for the highest level of freedom in customization to fit your needs.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
BBclone
BBclone

BBclone is a web counter written in PHP. It looks similar to Big Brother Webstats.
But it is not *just* a counter : BBClone gives a detailed view of the visitors of your web site.

It does it by displaying the nth last users (and the data they provided, like their IP, browser and so on) that went of the web site, not just showing a number of visitors. This is very handy for slow to medium traffic web site webmasters that want to see who visit their sites, what browser people use, where do they come from etc. Please note that it's very design, BBclone is not useful for high traffic websites where you only need agregated data.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
phpBB
phpBB

phpBB is a high powered, fully scalable, and highly customisable open-source bulletin board package. phpBB has a user-friendly interface, simple and straightforward administration panel, and helpful FAQ. Based on the powerful PHP server language and your choice of MySQL, MS-SQL, PostgreSQL or Access/ODBC database servers, phpBB is the ideal free community solution for all web sites.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Pre-Sale Services

How to apply special price for international domain
How to apply special price for international domain

We are offering domain name registration for the unbelievable low price.

This offer is for a limited time only. Act fast while quantities last.

You must purchase following plan offered on our site at the same time you new register your domain name to qualify.
- E-Store
- Linux Web Hosting
- Website Design & Development
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Newsletter / E-mail Help
Newsletter / E-mail Help

As a subscriber of www.ec2biz.com newsletters, you need to add www.ec2biz.com to your address book to continue to receive these emails.

Please follow the directions at this link: Have you added the www.ec2biz.com addresses to your e-mail address book? for your particular e-mail provider.

You need to add www.ec2biz.com to your address book:

Please choose your e-mail provider below for specific instructions on adding www.ec2biz.com to your address book:

Hotmail
- Open the e-mail.
- Click "SAVE ADDRESS" at the top of the message header.
- Click "OK" on the next screen.
Yahoo
- Open the e-mail.
- Click "ADD TO ADDRESS BOOK" next to the FROM address.
- Click "ADD TO ADDRESS BOOK" again.
Outlook Express
- Open the e-mail.
- Right-click on the FROM name.
- Click ADD TO ADDRESS BOOK in the menu.
- Click OK on the Properties pop-up.
Netvigator.com (NETMail)
- Click "ADD ADDRESS" on the screen of book address.
- Input a new address to field:
- Click "SAVE" on the bottom.
i-cable.com
- Click "ADD ADDRESS" on the screen of book address.
- Input a new address to field:
- Click "SAVE".
You may need to contact your email provider to get more information.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to renew your Domain / Hosting Plan / other services?
How to renew your Domain / Hosting Plan / other services?

Our billing system will automatically send the renewal notification and invoice to your registered email address 15 day before the expiry date.

You need to ensure your registered email is valid in the billing system and to alert on any email notification sent from us, You are responsible for keeping their contact information up to date.

Please note your responsibility to track the services their expiration date.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Specific refund conditions based on method of payment
Specific refund conditions based on method of payment

Cash / Bank Deposit / Cheque:
We will refund your money back to the account you sent payment from, mail a cheque, or via PayPal. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money.

PayPal:
For orders paid via PayPal we will refund money to your PayPal account only. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money.

Credit Card:
For security reasons the credit card you use to purchase any of Focus Network Company products must be valid when you request a refund. We cannot refund to a credit card that has expired or been cancelled.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Why using free email accounts is bad idea?
Why using free email accounts is bad idea?

We recommend that you NOT use an email address from a free service (e.g. Yahoo! or Hotmail) with your account information.

Instead, please enter a traditional address, such as that from your account, or one issued to you by your ISP (Internet Service Provider).

This gives us better assurance of being able to contact you should we need to, as well as helping us protect your account and prevent fraud.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Email Tutorial

How to setup your email account on Windows Phone 7 Mobile Device
How to setup your email account on Windows Phone 7 Mobile Device

Configuring your Windows Phone 7 device to receive mail from your hosted email accounts is a very easy process.

This tutorial will give you a simple guide on the steps you need to perform to easily access your domain email accounts on the go with your Windows Phone 7 device.

Currently tested devices are:
- HTC Radar
- SAMSUNG Focus
- LG Optimus 7
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Eudora 6 For PC Email Tutorial
Eudora 6 For PC Email Tutorial

In this tutorial we will learn how to set up Eudora 6 for PC as your email client.

What you will Need:
- A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
- An email client. This tutorial uses Eudora, which is available for PC and MAC.
Eudora is an email package that is free to download from http://www.eudora.com Eudora has three modes -- Sponsored, Paid, and Light. Sponsored mode gives you the full-featured product, but displays ads on part of your screen. The ads are relatively unobtrusive. Paid mode gives you the same thing as Sponsored mode, without the advertisements, but you need to pay for and register it. Light mode is Eudora without the bells and whistles, but also without advertisements.

When you install Eudora it will be in Sponsored mode by default. You can change the mode by choosing 'Payment & Registration' from the help menu.

These instructions assume that you are using Eudora 6.x in Sponsored mode for Windows 98/Me/2000/XP. The configuration might be slightly different for other versions of Eudora.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
How do I access my webmail (Check emails using a browser)?
How do I access my webmail (Check emails using a browser)?

You can read your mail and compose new messages even if you are far from your home or office computer. To do this, you first need to allow access to the Horde Webmail interface that is integrated with your control panel. Then you can work with your mail from any computer with Internet connection and Web browser installed, or a WAP-enabled cellular phone or a handheld computer (PDA).
To login to your webmail use the following url:

http://webmail.yourdomain.com

*where yourdomain.com is your domain name.

Login details are your email address and password you setup in your control panel.
This is the perfect Webmail program, which comes with all our web hosting plans, so you can access your emails anywhere in the world.
You can read your mail and compose new messages even if you are far from your home or office computer. To do this, you first need to allow access to the Horde Webmail interface that is integrated with your control panel. Then you can work with your mail from any computer with Internet connection and Web browser installed, or a WAP-enabled cellular phone or a handheld computer (PDA).
Horde offers many of the features available in pc email clients like Outlook Express. Some of the features include:
- Compose and send emails
- Read your incoming mail
- Email search facility
- Address book
- Calendar and events
- Save work as a draft
- Task lists
- Create folders for storing your mail
To login to your webmail use the following url:

http://webmail.yourdomain.com

*where yourdomain.com is your domain name.

The login name is the full email address i.e. you@yoursite.com and the password is the one you setup when you created the email in PLESK.

Login details are your email address and password you setup in your PLESK control panel or Online E-Store System.
If you also use an email client like Outlook Express to check your mail and still want to access the mail with Horde, make sure you check the option to leave mail on the server. If you fail to do this, all your mail will be downloaded to your email client and won't be accessable via webmail with Horde. Please be aware though that leaving your emails on the server will increase your used disk space as well.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Are you able to send emails but not receive?
Are you able to send emails but not receive?

Either your E-Mail address setting is wrong, or your domain is out of disk space. You will need to increase the amount of disk space to receive mail again.

Does it say "please enter your username and password for the following server" and you are sure you're using the correct information?

Most of our servers have a 60 checks per hour limit. If you hit this limit in any hour you'll be locked out for the rest of the hour. you will need to click: Tools > Options > General > and disable where it says "check for new messages every xx minutes".

If you do not want to disable it just set it to check less often. keep in mind the more computers you have auto checking or checking the mail the quicker you will hit this limit.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Microsoft Outlook Setup Tutorial
Microsoft Outlook Setup Tutorial

In this tutorial we will learn how to setup MS Outlook for use with your new hosting email account.

What you will Need:
- A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
- An email client. This tutorial uses Outlook, which is part of Microsoft Office.
*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Linux Web Hosting

Basic Connection Settings for MySQL

There are different ways to connect to a MySQL database.

Locally, the settings are: (from a script on the server, to the server)

Type	Rule	Information
Server	localhost	localhost
Database name	<PLESK User>_<Database name>	C0801001234567_mydatabase (example)
Database user name	<PLESK User>_<Database user name>	C0801_username (example)
Database user password	password	PRks5Q7bGIl5 (example)

*** The above information is for reference only, Please seek independent technical advice if found necessary.

How to running a ASP.NET page
How to running a ASP.NET page

Sorry, Our servers are running under Linux, we are unable to provide ASP.NET on Linux.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
MySQL - How do I import a MySQL Database
MySQL - How do I import a MySQL Database

You have a backup of my database that you need to import/transfer to new account.

Import using phpMyAdmin(DB WebAdmin). To do this, follow these steps.
1. Once you have your .sql file you will need to log into your account.
2. In the Plesk control panel you will find an Icon labeled Databases.
  ** If you have not created the database you will need create first. **
3. At the top of the screen in MySQL Databases you will see an option for DB WebAdmin, click on this.
4. Once in PhpMyAdmin you will see on the left side a drop down of your databases, select the database you would like to import to.
5. This will create some tabs at the top of the screen, click on Import.
6. After clicking on Import you will see a file upload option.
7. Click Browse on the file upload option and find your .sql file.
8. After you have selected the file click GO and it will import your database.
9. Please be patient, the process may take a few minutes.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Why do I receive a SSL warning when I access control panel?
Why do I receive a SSL warning when I access control panel?

SSL provides a level of security and privacy for those wishing to conduct secure transactions over the Internet. Introduced by Netscape, the SSL protocol protects transmissions over the Internet by encrypting information as it passing between the server and the user. This insures that your transactions are not subject to "sniffing" by a third party.

The Plesk Panel provides two ways of access – Secured and Unencrypted. The first one encrypts the connection between your browser and control panel. The second one (Unencrypted) provides connection on the regular port 8880.

Since the Plesk Panel is a local one and is being accessed per Customer domain, we have installed a SSL certificate for server domain, which ensures your secured connection to the server when using the first method. The warnings are being prompted due to the fact that your domain name mismatches the one that the SSL is generated for (the server's).

However, this is not a reason for your connection to be left unencrypted and you may safely click Continue to this website (not recommended) when receiving the warning. Your connection will be surely encrypted.
- Example for Secured URL
  https://domainname.com:8443 (Recommended)
- Example for Unencrypted URL
  http://domainname.com:8880
*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to publish a web site with Dreamweaver
How to publish a web site with Dreamweaver

When your page is finished and ready to be publish on the Web, Dreamweaver makes it easy with custom publishing features.

Follow the tutorial below to learn just how easy it is, Be sure to save your pages first!

Firstly you will need to install Dreamweaver on your computer. If you to not have this program installed I recommend purchasing it.

FTP Server:
- ftp.domainname.com (example)
User Name:
- ftp_domainnamecom (example)
Password:
- Please see your configuration email
Host Directory:
- /httpdocs/ for normal web pages (http)
- /httpsdocs/ for secure pages (https)
Home Page File:
- index.html or index.htm or index.php (lower case)
*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Glossary

HTML5
HTML5

HTML5 is currently under development as the next major revision of the HTML page standard.

Like its immediate predecessors, HTML 4.01 and XHTML 1.1, HTML5 is a standard for structuring and presenting content on the World Wide Web. The new standard incorporates features like video playback and drag-and-drop that have been previously dependent on third-party browser plug-ins such as Adobe Flash, Microsoft Silverlight, and Google Gears.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
PNG (Portable Network Graphics)
PNG (Portable Network Graphics)

PNG (Portable Network Graphics) is a bitmapped image format that employs lossless data compression. PNG was created to improve and replace the GIF format, as an image-file format not requiring a patent license.

PNG is pronounced "ping" , but can be spoken "P-N-G" to avoid confusion with network tool ping. PNG is supported by the libpng reference library (platform-independent), with C functions for handling PNG images.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Greylisting
Greylisting

Greylisting
Greylisting reduces the amount of unsolicited e-mail (SPAM) delivered to e-mail addresses by capitalizing on spammers’ reluctance to configure their mail servers properly.

Since most spammers do not retry sending email, the greylisting initially refuses all mail from unknown sources and accepts them on a later retry. This technology can cut spam as much as 95% of spam.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
SPAM
SPAM

Spamming is the abuse of electronic messaging systems to send unsolicited bulk messages, which are universally undesired. While the most widely recognized form of spam is email spam, the term is applied to similar abuses in other media: instant messaging spam, Usenet newsgroup spam, Web search engine spam, spam in blogs, mobile phone messaging spam, internet forum spam and junk fax transmissions.

Spamming is economically viable because advertisers have no operating costs beyond the management of their mailing lists, and it is difficult to hold senders accountable for their mass mailings. Because the barrier to entry is so low, spammers are numerous, and the volume of unsolicited mail has become very high. The costs, such as lost productivity and fraud, are borne by the public and by Internet service providers, which have been forced to add extra capacity to cope with the deluge. Spamming is widely reviled, and has been the subject of legislation in many jurisdictions.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Font
Font

In typography, a typeface is a coordinated set of glyphs designed with stylistic unity. A typeface usually comprises an alphabet of letters, numerals, and punctuation marks; it may also include ideograms and symbols, or consist entirely of them, for example, mathematical or map-making symbols. The term typeface is often conflated with font, a term which, historically, had a number of distinct meanings before the advent of desktop publishing; these terms are now effectively synonymous when discussing digital typography. A helpful and still valid distinction between font and typeface is a font's status as a discrete commodity with legal restrictions, while typeface designates a visual appearance or style not immediately reducible to any one foundry's production or proprietary control.

The art and craft of designing typefaces is called type design. Designers of typefaces are called type designers, and often typographers. In digital typography, type designers are also known as font developers or font designers.

The size of typefaces and fonts is traditionally measured in points; point has been defined differently at different times, but now the most popular is the Desktop Publishing Point. Font size is also commonly measured in millimeters (mm) and inches.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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E-Store

Unsold Shopping Cart
Unsold Shopping Cart

我們的“網上商店”系統提供專業的“報表及統計”功能，讓您能隨時檢視“即時”及“過往”的業績記錄，令掌握營運更輕鬆。

每項報表皆具備多種不同的樣式，而且除了能線上檢視外，更可透過您的印表機，將業務數據列印以備參考。

“購物車未完成報告”能讓您知悉顧客放在“購物車”的產品，而這些產品名單的存在，意味顧客未進行結帳，或結帳過程遇到難題，這時您便可了解顧客的購物需要，從而提供適當的協助。

進入“購物車未完成報告”：
1. 點擊主選單的“報表及統計”
2. 點擊左選單的“購物車未完成報告”
每項“購物車未完成報告”包含的資料：
- 日期
  購物車內容的建立日期，或最近的狀態日期
- 姓名
  購物車所屬的顧客姓名，點擊該姓名，即可到達該顧客的詳細資料
- 電子郵件
  購物車所屬的顧客電子郵件，點擊該電子郵件，即可到馬上寄送聯絡電子郵件
- 電話號碼
  購物車所屬的顧客電話號碼
- 手機號碼
  購物車所屬的顧客手機號碼
- 產品資料
  詳列購物車內的產品名單
“購物車未完成報告”的顯示範圍：
- 日期範圍
  選擇合適的範圍天數
針對“購物車未完成報告”的動作：
- 刪除
  將顧客的“購物車”內容清空，並刪除有關記錄
- 列印
  將當前資料透過印表機列印
注意事項：
- 請定期檢視所有報表及統計數據，方能掌握業務進展及變化
- 所有報表數據屬您的商業機密，切勿隨意向第三者披露
- 若有使用其他第三方供應商，例如“收款閘道”，基放計算方式、環境因素等，二者的報表數據結果可能並不一致
- 報表資料屬即時狀態，而過往記錄有可能受其他因素影響，例如管理員對訂單的刪除等，所以資料將與實際稍有差別
- 報表數據只供參考
*** The above information is for reference only, Please seek independent technical advice if found necessary.
E-Voucher Approval
E-Voucher Approval

若您的“線上商店”提供可選購的“電子禮券”，基於保障原因，必需經由管理員進行批核，以確保訂購的付款交易無誤，才存進顧客的電子禮券帳戶。

如接獲顧客購買“電子禮券”的訂單，務必確認有關的付款交易已完成，方可批核顧客的“電子禮券”。

“電子禮券”與“優惠禮券”的差別：
- 電子禮券
  跟現金相同，不含任何使用限制，顧客可付款自購，或由管理員簽發
- 優惠禮券
  可設定若干行使限制，並只能透過管理員簽發
進入“顧客禮券批核”：
1. 點擊主選單的“電子禮券/優惠禮券”
2. 點擊左選單的“顧客禮券批核”
每項“顧客禮券”包含的資料：
- 購買客戶
  購買電子禮券的顧客姓名
- 購買金額
  購買電子禮券的面值（銷售金額）
- 訂單編號
  相關的訂單編號
- 購買日期
  相關的訂單的購買日期
確認“顧客禮券”的程序：
1. 點擊欲檢視“待批核名單”旁的“確認禮券”
2. 如訂購的付款方式屬“線上付款”，例如信用咭、PAYPAL（貝寶），請到達相關閘道並檢查交易是否已完成，其他付款方式則亦請檢查有否收妥款項
3. 如付款証實無誤後，點擊“確認”按鈕，或按“返回”放棄確認
4. 確認完成後，系統將把相關價值的電子禮券存進顧客的“電子禮券帳戶”內，並同時寄出通知郵件給對方
5. 此時顧客已可隨時使用禮券的價值訂購產品及結帳，或將“電子禮券”轉寄給親友
注意事項：
- 您的線上商店必需有銷售電子禮券，方會產生這篇所述的待批核顧客禮券
- 若需設定產品屬可供購買的“電子禮券”，只需在型號輸入以大寫英文“GIFT”為首，例如“GIFT100”，而禮券的售價便是面值，請參考“產品管理”
- 禮券一經確認，將直接存進顧客的“電子禮券帳戶”內，無法以其他途徑改變面值或刪除
- 顧客付款購買的電子禮券，不需通過“啟用編號”使用
- 顧客可於同一項訂單內，包含電子禮券及其他產品一同結帳
- 顧客可重複購買電子禮券，相關的面值將疊加於原本面值
- “電子禮券”可視為現金，顧客持有的面值適用於所有產品而無任何限制，若顧客持有足夠的禮券面值，結帳時可全數替代應繳金額，甚至適用的手續費
- 若顧客於結帳後仍有禮券餘值，可於下次購物時繼續使用
- 顧客可將持有的禮券面值自用，或轉寄全部、部份面值給親友當現金使用（轉寄後的收禮者仍需按照正常程序登記成為會員及結帳）
- 顧客持有的“電子禮券”只適用於您的“線上商店”
- 由於沒有途徑修改顧客持有的“電子禮券”資料，所以在您的商店產品內，例如銷售的電子禮券，應註明“不可折回現金”
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Files Manager
Files Manager

“檔案總管”能讓您上載各類檔案文件，由於我們的“網上商店”系統未有提供FTP功能，所以便需透過“檔案總管”進行“上載”、“下載”、以及檔案的管理。

您能上載一些檔案文件或網頁文件供顧客瀏覽。

進入“檔案總管”：
1. 點擊主選單的“系統工具”
2. 點擊左選單的“檔案總管”
“檔案總管”包含的資料：
- 檔名
  必需以英文或數字組成，其中可包含的符號只有“-”、“_”，其他符號、空格、中文字等皆不應存在
- 資料夾
  存放檔案的目標位置
- 網址連結
  上傳檔案後的參考連結
針對“檔案總管”的動作：
- 上傳檔案
  從您的電腦挑選欲上載的檔案，例如“圖片”、“PDF”、“Flash動畫”等，每次最多可同時上傳五個檔案
- 新增檔案
  新增一個純文字檔案
- 重新整理
  從當前資料夾位置從返回目錄的最上層
- 編輯
  編輯已建立的純文字檔案，請勿直接編輯其他非純文字的文件
- 刪除
  將已建立或上載的檔案從目錄刪除
- 資訊
  檢視檔案的資料，例如“參考網址連結”、“修改日期”等
注意事項：
- 每個上載或建立的檔案，最大體積為5MByte
- 所有上載或建立的檔案，將會佔據您的可用硬碟空間，所以請定時刪除已沒使用的檔案
- 如您上傳的檔案主要是供顧客下載或瀏覽，請善加利用“參考網址連結”，並且需加入到適當的HTML內
- 所有上載或建立的檔案，請自行了解相關的技術及應用細節，我們並不提供上述的免費支援服務
- 請勿上載或建立“違反法律”、“侵犯知識產權”、“色情相關”、“違反我們服務條款”的檔案
- 請勿將上傳後的檔案，張貼或類似型式出現在其他網站，這樣會引致超過伺服器正常工作量，並且耗用大量頻寬，此乃屬不允許之過份使用資源
- 切勿上傳可執行的檔案，例如“CGI”、“PHP”、“ASP”、“EXE”等，此類檔案將會危害系統的安全，如有上傳可執行、帶病毒、以及木馬程序，一經發現，我們將在不另通知情況下，暫停您的整個網站，而且若因此令我們的伺服器受損或被侵入，您將要為此負責。
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Start Building Your Storefront
Start Building Your Storefront

Ec2Biz的「網上商店系統」的系統具備很多現時在電子商務上適用的方案，而且整合了大量獨特的功能，讓您在運營線上銷售的過程得到最高回報，而且我們的系統不斷加以改良。

經過歷年的客戶反影後，現在的軟件版本已較前的更易操作，而且改善了控制介面，讓您無論進行初始設定或是日常操作，都可感覺輕鬆快捷。

為了讓您能更快捷地進行「初始設定」，我們特意整理了這份指南，以一步一步的指引，向您介紹適用的設定程序。

對於整過系統來說，「初始設定」顯得非常重要，因您輸入的資料將會被套用到各種普通或進階功能裏，所以請參照下述步驟逐點完成設定。
1. 系統設定
  1. 網站資料
    網站“中英文”主題、簡介、關鍵字
  2. 公司資料
    公司“中英文”名稱、地址，聯絡、號碼、客戶服務、傳真電話號碼，電子郵件，負責人名稱
  3. 通知資料
    接收查詢通知方式、手機短訊接收號碼、貨量不足通知、顧客心聲通知、新會員參加通知
  4. 數位憑証資料
    (如適用) - 憑証發行機構、憑証域名、憑証編碼
2. 客戶設定
  1. 新會員的預設群組
    客戶批核選擇、觀看售價選擇、告知好友選擇
  2. 新會員優待
    新會員獲贈現金積分、電子禮券
  3. 現金積分系統
    啟用選擇、使用規則
3. 商店店面設定
  1. 網站模板選擇
    使用預設或修改、上載設計模板
  2. 樣式表選擇
    使用預設或修改字型顏色、大小、位置
  3. 顯示項目
    選擇適用的顯示方式、版面區塊
  4. 邊框設定
    選擇適用的「版面區塊」邊框
4. 建立產品目錄分類
  頂層目錄、副目錄、副分類目錄，新增品牌列表
5. 加入產品名單
  1. 新增產品欄位
    預先設定產品資料統稱，例如：衣服尺碼、材質、產地
  2. 逐件輸入產品
    產品“中英文”名稱、說明、型號、數量、重量、選擇上載圖片
  3. 大量新增產品
    上載產品CSV檔案、上載經打包壓縮產品圖片 (進階功能，不建議初始設定時使用)
6. 貨運管理設定
  1. 本地貨運
    選擇適用於本地的方式，修改運費
  2. 海外貨運
    選擇適用於海外的方式，修改運費
7. 金流收款設定
  1. 信用咭付款閘道
    申請適用的付款閘道服款務，輸入服務使用者資料
  2. 銀行入帳付款
    輸入“中英文”銀行名稱、帳戶號碼
  3. 郵寄支票付款
    輸入“中英文”收款者名稱、地址
8. 完成初始設定
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Attribute Configuration
Attribute Configuration

“商品特性”能允許您在某一項產品上，預先設定可供顧客在訂購時選擇更合適的產品細節，而且有效減少收到訂單後的種種跟進工作。

例如您正在售賣的西褲，應該具備不同的“顏色”、“腰圍”、“褲長”等，以供顧客選購，而透過“商品特性”的預先設定，您便可自定產品選擇上的各種“選項名稱”和“選項值”。

當完成設定所有的“商品特性”後，您便可參考及使用下一節指南介紹的“商品特性管理”，逐一為指定的產品套用合適的“商品特性”。

為有效管理“商品特性”及避免日常汲及的產品管理及訂購單出現混亂，強烈建議在開始設定“商品特性”前，細心採集相關的資料，及草擬所有特性的架構。

這些“商品特性”建議於未進行“產品新增”及“匯出、匯入資料”前的初始設定時一併處理，而由於某一特性將來會被套用到產品售出後的訂單資料，所以商品特性一經輸入和套用，不應刪除以避免無法正確查閱訂單資料。

進入“商品特性設定”管理：
- 點擊主選單的“分類目錄/產品管理”
- 點擊左選單的“商品特性設定”
每項“商品特性”包含的資料：
- 商品選項
  特性的“中英文”名稱，最多32個字元，請盡量簡短，例如“顏色”、“尺碼”、“褲長”（必需輸入）
- 選項值
  - 選項名稱
    已建立的選項所屬特性名稱
  - 選項值
    “中英文”的選項值名稱，最多32個字元，請盡量簡短，例如“紅色”、“大碼”、“42吋”（必需輸入）
針對“商品特性”的動作：
- 增加
  新增一項“商品選項”或“選項值”，在新增“選項值”前應預先完成新增“商品選項”
- 編輯
  修改已經建立的“商品選項”或“選項值”，例如更改名稱
- 刪除
  將該“商品選項”或“選項值”刪除，此刪除動作只針對“商品選項”或“選項值”資料，不會把原有產品刪除
注意事項：
- 名稱相近的特性或選項值請盡量歸納，避免設定過於沉長和混亂的架構
- 設定前務必預先集相關的資料，及草擬所有特性的架構
- 不可在“商品選項”或“選項值”的名稱內包含或使用符號，以避免跳脫字元影響資料庫存取
*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Industry News

LinkWithin related posts widget with photo thumbnails
LinkWithin related posts widget with photo thumbnails

LinkWithin是最近很紅的相關文章外掛，它改變以往以超連結文字顯示相關文章的做法，而是採用縮圖模式來顯示相關文章。只你網誌支援javascript，然後註冊認證後，你會拿到一串代碼，把代碼貼在網誌上，該程式碼就會自動偵測您的文章並以縮圖模式顯示相關文章！

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Twitter
Twitter

Twitter is a free social networking and micro-blogging service that enables its users to send and read each others' updates, known as tweets. Tweets are text-based posts of up to 140 characters, displayed on the author's profile page and delivered to other users - known as followers - who have subscribed to them. Senders can restrict delivery to those in their circle of friends or, by default, allow open access. Users can send and receive tweets via the Twitter website, Short Message Service (SMS) or external applications. The service is free over the Internet, but using SMS may incur phone service provider fees.

Since its creation in 2006 by Jack Dorsey, Twitter has gained notability and popularity worldwide. It is sometimes described as the "SMS of the Internet", as it provides the functionality—via its application programming interface (API)—for other desktop and web-based applications to send and receive short text messages, often obscuring the Twitter service itself.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
If You're Going To Steal Software, Steal From Us: Microsoft Exec
If You're Going To Steal Software, Steal From Us: Microsoft Exec

Microsoft business group president Jeff Raikes estimates that between 20% and 25% of all software used in the United States is pirated, but said some pirates end up becoming paying customers.

By Paul McDougall
InformationWeek
12, 2007 03:00

If you're going to be a software counterfeiter, then please copy and illegally use Microsoft products.

The above plea isn't from a posting on a hacker forum. Rather, it's how Microsoft business group president Jeff Raikes feels about software counterfeiters. "If they're going to pirate somebody, we want it to be us rather than somebody else," Raikes said.

The remarks might seem surprising, coming from a senior executive at a software company that spends millions each year fighting software piracy and developing copyright protection technologies.

But Raikes, speaking last week at the Morgan Stanley Technology conference in San Francisco, said a certain amount of software piracy actually helps Microsoft because it can lead to purchases by individuals who otherwise might never have been exposed to the company's products.

"We understand that in the long run the fundamental asset is the installed base of people who are using our products," Raikes said. "What you hope to do over time is convert them to licensing the software."

Raikes said Microsoft isn't about to abandon efforts to track down those who illegally copy and use its products. However, he said Microsoft has to balance that approach with the recognition that users of purloined software could one day become legitimate customers.

"You want to push towards getting legal licensing, but you don't want to push so hard that you lose the asset that's most fundamental in the business," said Raikes, who estimated that between 20% and 25% of all software used in the United States is pirated.

Raikes said Microsoft is developing so-called "pay-as-you-go" software offerings with pricing schemes similar to those used by cell phone companies for emerging markets as a way of encouraging low-income individuals to use the company's products legally.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Parallels Plesk Sitebuilder Adds New Features
Parallels Plesk Sitebuilder Adds New Features

Parallels' new release of Plesk Sitebuilder software helps customers with new features.

Parallels Plesk Sitebuilder 4.2 integrates the Fotolia online micro-priced image marketplace into the software's WYSIWYG editor, allowing users to browse and buy photos directly from the Fotolia gallery without leaving the wizard. The software also includes a new design module featuring SitePal speaking avatar technology by Oddcast. SitePal enables users to deploy animated, talking characters on any website.

"Parallels Plesk Sitebuilder 4.2 takes website creation to a whole new level with innovative features that are tightly integrated into the software to improve ease of use," said Serguei Beloussov, CEO of Parallels. "The new version of Parallels website creation software demonstrates our commitment to delivering open solutions based on the Parallels Open Platform to help service providers add value to their offerings."

Parallels Plesk Sitebuilder is a next-generation, scalable website-building application that can be integrated into any business process for hosting providers, ISPs, registrars and telecoms. The software's easy-to-use, five-step wizard and 14 dynamic modules make this software a powerful and flexible solution. It is designed to work with hosting platforms that use the new Application Packaging Standard (APS), such as the Parallels Plesk Control Panel.

The Parallels Open Platform enables hosting with Parallels virtualization and automation technology through integration with a wide range of third-party applications and systems. The APS Standard (APS), a key element of the platform, is used by ISVs and service providers to seamlessly integrate applications to offer to the more than 10 million businesses and individuals that use Parallels products.

Availability
Parallels Plesk Sitebuilder 4.2 is available now for the Linux/Unix and Windows platforms. It can be downloaded via the Parallels Plesk Application Vault at http://www.parallels.com/en/products/sitebuilder/ .

About Parallels - Optimized Computing
Parallels (formerly SWsoft) is a worldwide leader in virtualization and automation software that optimizes computing for consumers, businesses, and service providers across all major hardware, operating systems, and virtualization platforms. Founded in 1999, Parallels is a fast-growing company with 900 employees in North America, Europe, and Asia.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
「.tel」域名時代來臨，勢成全球電話簿

「.tel」域名時代來臨，勢成全球電話簿

所有個人或企業，於2009年2月3日起可以註冊「.tel」域名，作為對外溝通的渠道。這新域名特別針對流動上網，據報道，美國意大利法拉利車廠與《哈利波特》小說作家羅琳、微軟公司等等都已率先註冊該域名。

「.tel」域名的特點是讓企業將所有聯繫方法，如電話、傳真、電郵等放在「.tel」，讓網民更方便與企業聯絡，甚至直接透過網站撥打電話或發送文字短信。企業還可以用它通過即時消息（Instant Messaging）工具、博客平台甚至語音電話（VoIP）服務等低成本通信渠道來降低其成本，從而做到既省錢又能加強客戶服務。

「.tel」域名不同其他網域名稱的部分，在於不需有自己的IP，就能直接有完整網頁的呈現，並透過創新技術使得網頁內的聯絡資訊或關鍵字得以直接儲存，並同時被大眾所查閱，在透過其他常用軟體的支援下，點選EMAIL, MSN ID, SKYPE ID 或地址, 都能呈現極佳的互動效果。

Telnic表示，他們會以「先到先得」的方式處理申請，預計一些極具吸引力的域名將很快會被搶購一空。

全球網民在香港時間2009年2月3日23時起，就可到Telnic的網站 http://telnic.org 登記，每個.tel域名售300美元，為期3年，之後每年20美元。

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Domain Names Knowledge

How do I change DNS records if my domain is registered with Directnic?
How do I change DNS records if my domain is registered with Directnic?

If your domain is registered with Directnic and you want to use Focus Network Company web hosting or E-Store service, you'll just need to follow these simple steps in order to point the domain to our name servers.
1. Log in to your Directnic account and click on the Domain Manager link. http://www.directnic.com
2. Click on the Change Nameserver Information icon located to the right of your domain name, under the Options heading.
3. Replace the nameserver information listed with the below.
  ns1.powersx.com
  ns2.powersx.com
4. Click on the Modify button at the bottom of the page and you're done.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to transfer my existing domain name to "Focus Network Company"?
How to transfer my existing domain name to "Focus Network Company"?

When you start using your new hosting account or E-Store with us, it may be quite inconvenient to leave your domain name to be managed by your old host. If you do that you will have to communicate with two different organizations: one will be providing the hosting services or E-Store for your website and the other will be providing domain registration services for your website.

In order to move your existing domain and manage it together with your "Focus Network Company" hosting account with you just need to order the "Domain Transfer Service".

Requirements for successful domain name transfer
- The domain name to be transferred is not in 'Locked' Status.
- The customer has access to the administrative contact email for the domain.
- The customer can provide "Focus Network Company" with the domain EPP key code, applying to domains for which there is such a code.
- There are more than 15 days till the domain name expiration date.
- The domain name was registered for the first time more than 60 day ago.
- The domain name has one of the following extensions: .com .net .org .us .biz .info .name.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
How do I change DNS records if my HK domain is registered with HKDNR?
How do I change DNS records if my HK domain is registered with HKDNR?

If your Hong Kong domain is registered with HKDNR and you want to use Focus Network Company web hosting or E-Store service, you'll just need to follow these simple steps in order to point the domain to our name servers.
1. Log in to the HKDNR account http://www.hkdnr.hk
2. Select your domain name from the Manage Domain Name.
3. Click the Modify DNS (MNS) link on Domain Information Manager.
4. Enter our name server information to Name Server(1) and Name Server(2) to below.
  ns1.powersx.com
  ns2.powersx.com
5. Click Submit at the bottom.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to point my existing domain name to "Focus Network Company" server?
How to point my existing domain name to "Focus Network Company" server?

Using your existing domain name with "Focus Network Company" service is easy! You simply have to point it to your account by replacing your old host DNS settings with our domain name server ones.

Below are our DNS information:
- ns1.powersx.com
- ns2.powersx.com
In case you do not have access to such a management tool, you need to contact your Domain Registrar to change the DNS settings for you.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

Required Documents of Hong Kong Domain Name

Domain Category	Eligible Applicant	Examples of Document
.hk	Local or overseas individuals or entities	(Organization Registration) A copy of the Business Registration Certificate (BR) issued by the Inland Revenue Department (IRD) of HKSARG (NOT registered as a Branch) i.e. name of the organization shall be that of the head office, not branch office, or (Individual Registration) A copy of HKID card or other document proofing that you are a resident of HKSAR.
.com.hk / .公司.hk	Commercial entities registered in HKSAR	A copy of the Business Registration Certificate (BR) issued by the Inland Revenue Department (IRD) of HKSARG (NOT registered as a Branch) i.e. name of the organization shall be that of the head office, not branch office, or A copy of the Certificate of Registration of Overseas Company issued by the Company Registry (CR) of HKSARG, or Other documentary proof required for the application of .org.hk, .edu.hk, .net.hk or .gov.hk with a letter stating the reason of selecting .com.hk.
.org.hk / .組織.hk	Registered or approved not-for-profit organizations in HKSARG	A copy of the tax exemption letter issued by Inland Revenue Department (IRD) that shows your organization is a charity or non-profit making organization (under Section 88 or 87), or A copy of the Certificate of a Society issued by Hong Kong Police, or A copy of the proof showing exemption from Registration of a Society issued by Hong Kong Police, or A copy of the Certificate of Registration for trade unions or other unions, or A copy of Certificate of Owners' Corporation under Building Ordinance, or A copy of Registration of a Hospital / Nursing Home (under Section 88 of the Inland Revenue Ordinance), or A copy of the Certificate of Registration of a Child Care Centre, or Application letter issued by Government Department, or Gazatte / Ordinance mentioned the establishment of your organization together with an application letter issed by your organization if you are a statutory body, or A copy of the Memorandum of Association shows that no dividend per share to shareholders plus copy of the Business Registration Certificate or Certificate of Incoporation, or Other valid document proofing the non-profit making nature of your organization.
.edu.hk / .教育.hk	Registered schools, tertiary institutions and other approved educational institutions in Hong Kong	A copy of the Certificate of a School issed by Education and Manpower Bureau of HKSARG, or A copy of the Ordinance showing that your institute is established by law together with an application letter issued by your institute, or A copy of the Certificate of Registration of a course issued by Education and Manpower Bureau of HKSARG, or A copy of the Certificate of Registration of a Child Care Centre (for Nurseries Running Educare Services or Pre-Primary Curriculum for Children between 2 to 6 years old), or A copy of the Certificate of Education (for Nurseries Running Educare Services or Pre-Primary Curriculum for Children between 2 to 6 years old)
.net.hk / .網絡.hk	Entities managing network infrastructure, machines and services with a license from the Office of Telecommunications Authority of the HKSARG	A copy of the PNETS (IVANS / ISP) license issued by the Office of the Telecommunications Authority of the Government HKSAR, or Fixed Telecommunication Network Services (FTNS) / Fixed Carrier License.
.gov.hk / .政府.hk	Bureaux or Departments of the HKSARG	Subject to the endorsement by the Office of Government Chief Information Officer
.idv.hk / .個人.hk	Residents of HKSAR	A copy of HKID card or other document proofing that you are a resident of HKSAR. (For the registration of .個人.hk, the domain name you selected shall be your legal name)

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Required Documents of Hong Kong Domain Name