Our new knowledge base is a valuable collection of technical information, web site marketing tips, tutorial, glossary, and documentation.

If you feel anything is missing, or still have questions, please contact us. Looking for something specific? Can't see it here? Try our "Knowledge Base Search".

Glossary

SSL
SSL

Transport Layer Security (TLS) and its predecessor, Secure Sockets Layer (SSL), are cryptographic protocols which provide secure communications on the Internet for such things as web browsing, e-mail, Internet faxing, instant messaging and other data transfers. There are slight differences between SSL 3.0 and TLS 1.0, but the protocol remains substantially the same. The term "TLS" as used here applies to both protocols unless clarified by context.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Cookie
Cookie

The term Cookie derives from "magic cookie", a packet of data a program receives but only uses for sending it again, possibly to its origin, unchanged. Magic cookies were already used in computing when Lou Montulli had the idea of using them in Web communications in Mar 1993.

Purpose
HTTP cookies are used by Web servers to differentiate users and to maintain data related to the user during navigation, possibly across multiple visits. HTTP cookies were introduced to provide a way for realizing a "shopping cart" (or "shopping basket"), a virtual device into which the user can "place" items to purchase, so that users can navigate a site where items are shown, adding or removing items from the shopping basket at any time.

Allowing users to log in to a website is another use of cookies. Users typically log in by inserting their credentials into a login page; cookies allow the server to know that the user is already authenticated, and therefore is allowed to access services or perform operations that are restricted to logged-in users.

Many websites also use cookies for personalization based on users' preferences. Sites that require authentication often use this feature, although it is also present on sites not requiring authentication. Personalization includes presentation and functionality. For example, the Wikipedia Web site allows authenticated users to choose the webpage skin they like best; the Google search engine allows users (even non-registered ones) to decide how many search results per page they want to see.

Cookies are also used to track users across a website. Third-party cookies and Web bugs, explained below, also allow for tracking across multiple sites. Tracking within a site is typically done with the aim of producing usage statistics, while tracking across sites is typically used by advertising companies to produce anonymous user profiles, which are then used to target advertising (deciding which advertising image to show) based on the user profile.

Browser Setting
Described in " How to Enable Cookie " section.

Cookie Expiration
Persistent cookies have been criticized by privacy experts for not being set to expire soon enough, and thereby allowing some websites to track users and build up a profile of them over time. This aspect of cookies also compounds the issue of session hijacking, because a stolen persistent cookie can potentially be used to impersonate a user for a considerable period of time.

Identification
If more than one browser is used on a computer, each usually has a separate storage area for cookies. Hence cookies do not identify a person, but a combination of a user account, a computer, and a Web browser. Thus, anyone who uses multiple accounts, computers, or browsers has multiple sets of cookies.

Likewise, cookies do not differentiate between multiple users who share a computer and browser, if they do not use different user accounts.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Internet
Internet

For the more general networking concept, see computer network, computer networking, and internetworking.

Visualization of the various routes through a portion of the Internet. Internet Portal
The Internet is the worldwide, publicly accessible network of interconnected computer networks that transmit data by packet switching using the standard Internet Protocol (IP). It is a "network of networks" that consists of millions of smaller domestic, academic, business, and government networks, which together carry various information and services, such as electronic mail, online chat, file transfer, and the interlinked Web pages and other documents of the World Wide Web.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Greylisting
Greylisting

Greylisting
Greylisting reduces the amount of unsolicited e-mail (SPAM) delivered to e-mail addresses by capitalizing on spammers’ reluctance to configure their mail servers properly.

Since most spammers do not retry sending email, the greylisting initially refuses all mail from unknown sources and accepts them on a later retry. This technology can cut spam as much as 95% of spam.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
SPAM
SPAM

Spamming is the abuse of electronic messaging systems to send unsolicited bulk messages, which are universally undesired. While the most widely recognized form of spam is email spam, the term is applied to similar abuses in other media: instant messaging spam, Usenet newsgroup spam, Web search engine spam, spam in blogs, mobile phone messaging spam, internet forum spam and junk fax transmissions.

Spamming is economically viable because advertisers have no operating costs beyond the management of their mailing lists, and it is difficult to hold senders accountable for their mass mailings. Because the barrier to entry is so low, spammers are numerous, and the volume of unsolicited mail has become very high. The costs, such as lost productivity and fraud, are borne by the public and by Internet service providers, which have been forced to add extra capacity to cope with the deluge. Spamming is widely reviled, and has been the subject of legislation in many jurisdictions.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Linux Web Hosting

How do you set a website default page to something other than index.html
How do you set a website default page to something other than index.html

Create an .htaccess file in your httpdocs directory, or the directory for which you want to change the default, and add the following line:

DirectoryIndex filename.html

*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to use CuteFTP to upload your website
How to use CuteFTP to upload your website

CuteFTP is one of the world's most popular programs to use when uploading websites. It's both easy-to-use and powerful. Follow the tutorial below to learn just how easy it is.

Firstly you will need to install CuteFTP on your computer. If you to not have this program installed I recommend purchasing it.

FTP Server:
- ftp.domainname.com (example)
User Name:
- ftp_domainnamecom (example)
Password:
- Please see your configuration email
Host Directory:
- /httpdocs/ for normal web pages (http)
- /httpsdocs/ for secure pages (https)
Home Page File:
- index.html or index.htm or index.php (lower case)
*** The above information is for reference only, Please seek independent technical advice if found necessary.

Basic Connection Settings for MySQL

There are different ways to connect to a MySQL database.

Locally, the settings are: (from a script on the server, to the server)

Type	Rule	Information
Server	localhost	localhost
Database name	<PLESK User>_<Database name>	C0801001234567_mydatabase (example)
Database user name	<PLESK User>_<Database user name>	C0801_username (example)
Database user password	password	PRks5Q7bGIl5 (example)

*** The above information is for reference only, Please seek independent technical advice if found necessary.

PHP - How to check the PHP settings on the hosting server?
PHP - How to check the PHP settings on the hosting server?

A very easy way of doing this is to create a file named "check_info.php" or "check_info.php5".

Insert the following line in it:

<? phpinfo(); ?>

Then run this file in your domain, i.e. http://www.domainname.com/check_info.php

*** The above information is for reference only, Please seek independent technical advice if found necessary.
PHP - How to parse PHP within HTML files
PHP - How to parse PHP within HTML files

Create a new .htaccess file or edit an existing one with the following line:

AddType application/x-httpd-php .html .htm

Upload this file into the root of your domain(e.g. httpdocs). The changes take effect immediately.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Email Tutorial

Mozilla Thunderbird for Windows Email Setup Tutorial
Mozilla Thunderbird for Windows Email Setup Tutorial

In This tutorial we will learn about using Mozilla Thunderbird as your email client. We will cover setting up a new account and editing an existing account.

What you will Need:
- A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
- An email client. This tutorial uses Mozilla Thunderbird, which is a free opensource email client.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Setup fetch email using Google Gmail
Setup fetch email using Google Gmail

Why Should I Use Fetch Mail Instead of an Email Forwarder?

We are committed to improving the stability of services.

Unfortunately, it is very common for mail forwarding to cause blacklisting with many large email providers. This most commonly occurs when large amounts of mail are forwarded and then marked as spam after it has been received in the end user's inbox. This results in our server's sending reputation being penalized since it was the last server to send the mail. Ultimately, our server will be blacklisted with the email provider and it will affect all of other users on the same server.

A solution to this is to disabled mail forwarding altogether. change to using mail fetcher, you can access mail in a other system without having the mail routed through that system's server. This way, you can mark a message as spam without it affecting our email server's reputation.

The instructions below provide steps on how to fetch mail from our server so you can access them via Google Mail.

Google Mail Fetcher is easy to set up and free to use. It uses POP3 to pull all the contents of an email box into Gmail and then parses the emails for spam. Mail Fetcher can download messages from up to five other email accounts, allowing you to centralize all your email in Gmail.

Once Mail Fetcher is set up, Google will check those accounts on a regular basis, and new mail will appear automatically in Gmail.
- Log into your Gmail account.
- Click the gear icon in the upper right corner of the page and select Settings.
- Click the Settings and Accounts and Import tab and locate the Check mail from other accounts (using POP3) section.
- Click Add a POP3 mail account you own. (Note: Google does not allow the use of self-signed SSL certificates, including our shared SSL certificates.)
- Enter the full email address of the account from which you'd like mail fetched.
- Click Next Step.
- In the Username field, enter your full email address.
- In the Password field, enter the password for the email address you provided.
- Select Port 110 for a POP3 connection.
- Click the checkboxes next to the options that best suit your needs:
  - Leave a copy of retrieved messages on the server.
  - Always use a secure connection (SSL) when retrieving mail *
  - Label incoming messages
  - Archive incoming messages
- Click Add Account.
Attention
- As a convenience to users, we provide information about how to use certain third-party products, but we do not have technical support third-party products. we are not responsible for the functions or reliability of such products.
- Email Forwarding or Fetch Mail may disclose your secrets.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Outlook Express Setup Tutorial
Outlook Express Setup Tutorial

In this tutorial we will learn how to setup Outlook Express for use with your new hosting email account.

What you will Need:
- A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
- An email client. This tutorial uses Outlook Express, which is a pre-installed component of Windows.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to setup your email account on iPhone & iPad Mobile Device
How to setup your email account on iPhone & iPad Mobile Device

Configuring your iPhone device to receive mail from your hosted email accounts is a very easy process.

This tutorial will give you a simple guide on the steps you need to perform to easily access your domain email accounts on the go with your iPhone device.

Currently tested devices are:
- Apple iPhone 3
- Apple iPhone 3GS
- Apple iPhone 4
- Apple iPhone 4S
- Apple iPhone 5
- Apple iPhone 5S
- Apple iPhone 5C
- Apple iPad
- Apple iPad2
- Apple iPad Air
- Apple iPad mini
- Apple The New iPad
- Apple iPod touch
- Apple iOS 3
- Apple iOS 4
- Apple iOS 5
- Apple iOS 6
- Apple iOS 7
*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to setup your email account on Windows Phone 7 Mobile Device
How to setup your email account on Windows Phone 7 Mobile Device

Configuring your Windows Phone 7 device to receive mail from your hosted email accounts is a very easy process.

This tutorial will give you a simple guide on the steps you need to perform to easily access your domain email accounts on the go with your Windows Phone 7 device.

Currently tested devices are:
- HTC Radar
- SAMSUNG Focus
- LG Optimus 7
*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Domain Names Knowledge

How do I change DNS records if my HK domain is registered with HKDNR?
How do I change DNS records if my HK domain is registered with HKDNR?

If your Hong Kong domain is registered with HKDNR and you want to use Focus Network Company web hosting or E-Store service, you'll just need to follow these simple steps in order to point the domain to our name servers.
1. Log in to the HKDNR account http://www.hkdnr.hk
2. Select your domain name from the Manage Domain Name.
3. Click the Modify DNS (MNS) link on Domain Information Manager.
4. Enter our name server information to Name Server(1) and Name Server(2) to below.
  ns1.powersx.com
  ns2.powersx.com
5. Click Submit at the bottom.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to point my existing domain name to "Focus Network Company" server?
How to point my existing domain name to "Focus Network Company" server?

Using your existing domain name with "Focus Network Company" service is easy! You simply have to point it to your account by replacing your old host DNS settings with our domain name server ones.

Below are our DNS information:
- ns1.powersx.com
- ns2.powersx.com
In case you do not have access to such a management tool, you need to contact your Domain Registrar to change the DNS settings for you.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

Required Documents of Hong Kong Domain Name

Domain Category	Eligible Applicant	Examples of Document
.hk	Local or overseas individuals or entities	(Organization Registration) A copy of the Business Registration Certificate (BR) issued by the Inland Revenue Department (IRD) of HKSARG (NOT registered as a Branch) i.e. name of the organization shall be that of the head office, not branch office, or (Individual Registration) A copy of HKID card or other document proofing that you are a resident of HKSAR.
.com.hk / .公司.hk	Commercial entities registered in HKSAR	A copy of the Business Registration Certificate (BR) issued by the Inland Revenue Department (IRD) of HKSARG (NOT registered as a Branch) i.e. name of the organization shall be that of the head office, not branch office, or A copy of the Certificate of Registration of Overseas Company issued by the Company Registry (CR) of HKSARG, or Other documentary proof required for the application of .org.hk, .edu.hk, .net.hk or .gov.hk with a letter stating the reason of selecting .com.hk.
.org.hk / .組織.hk	Registered or approved not-for-profit organizations in HKSARG	A copy of the tax exemption letter issued by Inland Revenue Department (IRD) that shows your organization is a charity or non-profit making organization (under Section 88 or 87), or A copy of the Certificate of a Society issued by Hong Kong Police, or A copy of the proof showing exemption from Registration of a Society issued by Hong Kong Police, or A copy of the Certificate of Registration for trade unions or other unions, or A copy of Certificate of Owners' Corporation under Building Ordinance, or A copy of Registration of a Hospital / Nursing Home (under Section 88 of the Inland Revenue Ordinance), or A copy of the Certificate of Registration of a Child Care Centre, or Application letter issued by Government Department, or Gazatte / Ordinance mentioned the establishment of your organization together with an application letter issed by your organization if you are a statutory body, or A copy of the Memorandum of Association shows that no dividend per share to shareholders plus copy of the Business Registration Certificate or Certificate of Incoporation, or Other valid document proofing the non-profit making nature of your organization.
.edu.hk / .教育.hk	Registered schools, tertiary institutions and other approved educational institutions in Hong Kong	A copy of the Certificate of a School issed by Education and Manpower Bureau of HKSARG, or A copy of the Ordinance showing that your institute is established by law together with an application letter issued by your institute, or A copy of the Certificate of Registration of a course issued by Education and Manpower Bureau of HKSARG, or A copy of the Certificate of Registration of a Child Care Centre (for Nurseries Running Educare Services or Pre-Primary Curriculum for Children between 2 to 6 years old), or A copy of the Certificate of Education (for Nurseries Running Educare Services or Pre-Primary Curriculum for Children between 2 to 6 years old)
.net.hk / .網絡.hk	Entities managing network infrastructure, machines and services with a license from the Office of Telecommunications Authority of the HKSARG	A copy of the PNETS (IVANS / ISP) license issued by the Office of the Telecommunications Authority of the Government HKSAR, or Fixed Telecommunication Network Services (FTNS) / Fixed Carrier License.
.gov.hk / .政府.hk	Bureaux or Departments of the HKSARG	Subject to the endorsement by the Office of Government Chief Information Officer
.idv.hk / .個人.hk	Residents of HKSAR	A copy of HKID card or other document proofing that you are a resident of HKSAR. (For the registration of .個人.hk, the domain name you selected shall be your legal name)

*** The above information is for reference only, Please seek independent technical advice if found necessary.

How to transfer my existing domain name to "Focus Network Company"?
How to transfer my existing domain name to "Focus Network Company"?

When you start using your new hosting account or E-Store with us, it may be quite inconvenient to leave your domain name to be managed by your old host. If you do that you will have to communicate with two different organizations: one will be providing the hosting services or E-Store for your website and the other will be providing domain registration services for your website.

In order to move your existing domain and manage it together with your "Focus Network Company" hosting account with you just need to order the "Domain Transfer Service".

Requirements for successful domain name transfer
- The domain name to be transferred is not in 'Locked' Status.
- The customer has access to the administrative contact email for the domain.
- The customer can provide "Focus Network Company" with the domain EPP key code, applying to domains for which there is such a code.
- There are more than 15 days till the domain name expiration date.
- The domain name was registered for the first time more than 60 day ago.
- The domain name has one of the following extensions: .com .net .org .us .biz .info .name.
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Who can register a .US domain name?
Who can register a .US domain name?

Any United States citizen or permanent resident, as well as any business or organization with a bona fide presence in the U.S., can register a .us domain name.

One of the following eligibility requirements must be met:
- A natural person (i) who is a citizen or permanent resident of the United States of America or any of its possessions or territories or (ii) whose primary place of domicile is in the United States of America or any of its possessions, or
- Any entity or organization that is incorporated within one of the fifty (50) United States states, the District of Columbia, or any of the United States possessions or territories or (ii) organized or otherwise constituted under the laws of a state of the United States of America, the District of Columbia, or any of its possessions or territories, or
- An entity or organization (including federal, state, or local government of the United States, or a political subdivision thereof) that has a bona fide presence in the United States.
*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Industry News

Microsoft recommends against usage of SHA-1
Microsoft recommends against usage of SHA-1

Microsoft is advising its customers to stop using the SHA-1 hashing algorithm in cryptographic applications such as SSL/TLS encryption and code signing.

In a security advisory issued by the company, Microsoft said that it would stop recognising certificates using the algorithm after January 1, 2016. After this date, certificate authorities (CAs) that issue certificates under the Windows Root Certificate Program will only be able to issue SHA-2 certificates.

According to Microsoft, SHA-1 is used in 98 percent of all certificates issued worldwide. However, it also claims that since 2005 researchers have discovered collision attacks against the algorithm that mean it no longer meets its security standards. Although the announcement to drop SHA-1 comes today, the Australian Signals Directorate (ASD) has been advising government agencies to move to SHA-2 since December 2011.

The ASD also has a slightly different opinion of when the collision attacks were first known, stating that "theoretically impressive attacks" against SHA-1 were known since 2004, but that they were not practical to implement.

ASD has already removed the "weakened but not broken" SHA-1 algorithm from use in its Information Security Manual.

The US National Institute of Standards and Technology, which published the algorithm, also stated in September 2012 that US federal agencies should stop using SHA-1.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
LinkWithin related posts widget with photo thumbnails
LinkWithin related posts widget with photo thumbnails

LinkWithin是最近很紅的相關文章外掛，它改變以往以超連結文字顯示相關文章的做法，而是採用縮圖模式來顯示相關文章。只你網誌支援javascript，然後註冊認證後，你會拿到一串代碼，把代碼貼在網誌上，該程式碼就會自動偵測您的文章並以縮圖模式顯示相關文章！

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Twitter
Twitter

Twitter is a free social networking and micro-blogging service that enables its users to send and read each others' updates, known as tweets. Tweets are text-based posts of up to 140 characters, displayed on the author's profile page and delivered to other users - known as followers - who have subscribed to them. Senders can restrict delivery to those in their circle of friends or, by default, allow open access. Users can send and receive tweets via the Twitter website, Short Message Service (SMS) or external applications. The service is free over the Internet, but using SMS may incur phone service provider fees.

Since its creation in 2006 by Jack Dorsey, Twitter has gained notability and popularity worldwide. It is sometimes described as the "SMS of the Internet", as it provides the functionality—via its application programming interface (API)—for other desktop and web-based applications to send and receive short text messages, often obscuring the Twitter service itself.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Parallels Plesk Sitebuilder 4.2
Parallels Plesk Sitebuilder 4.2

Parallels' new release of Plesk Sitebuilder software helps customers with new features.

Parallels Plesk Sitebuilder 4.2 integrates the Fotolia online micro-priced image marketplace into the software's WYSIWYG editor, allowing users to browse and buy photos directly from the Fotolia gallery without leaving the wizard. The software also includes a new design module featuring SitePal speaking avatar technology by Oddcast. SitePal enables users to deploy animated, talking characters on any website.

"Parallels Plesk Sitebuilder 4.2 takes website creation to a whole new level with innovative features that are tightly integrated into the software to improve ease of use," said Serguei Beloussov, CEO of Parallels. "The new version of Parallels website creation software demonstrates our commitment to delivering open solutions based on the Parallels Open Platform to help service providers add value to their offerings."

Parallels Plesk Sitebuilder is a next-generation, scalable website-building application that can be integrated into any business process for hosting providers, ISPs, registrars and telecoms. The software's easy-to-use, five-step wizard and 14 dynamic modules make this software a powerful and flexible solution. It is designed to work with hosting platforms that use the new Application Packaging Standard (APS), such as the Parallels Plesk Control Panel.

The Parallels Open Platform enables hosting with Parallels virtualization and automation technology through integration with a wide range of third-party applications and systems. The APS Standard (APS), a key element of the platform, is used by ISVs and service providers to seamlessly integrate applications to offer to the more than 10 million businesses and individuals that use Parallels products.

Availability
Parallels Plesk Sitebuilder 4.2 is available now for the Linux/Unix and Windows platforms. It can be downloaded via the Parallels Plesk Application Vault at http://www.parallels.com/en/products/sitebuilder .

About Parallels - Optimized Computing
Parallels (formerly SWsoft) is a worldwide leader in virtualization and automation software that optimizes computing for consumers, businesses, and service providers across all major hardware, operating systems, and virtualization platforms. Founded in 1999, Parallels is a fast-growing company with 900 employees in North America, Europe, and Asia.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
Google 7.68 Terabits Per Second Cable
Google 7.68 Terabits Per Second Cable

Search giant finalizes plan for Pacific fiber being ran.

The recent quakes in Taiwan highlighted a lack of redundancy in the Pacific, where fiber runs have about half the capacity found across the Atlantic. A number of companies are planning to rectify that -- including Verizon, who is working with a number of companies to run an 11,000 mile, five terabits per second (Tbps) cable from the United States (Oregon) directly to mainland China, Taiwan and South Korea.

Google is also laying Pacific fiber as part of a consortium named Unity, formed alongside six international companies. The coalition is building a 6,200 mile, 7.68Tbps capable fiber run from Los Angeles to Chikura, located off the coast near Tokyo. Google today announced they finalized the deal on the $300 million project. According to the press release Trans-pacific bandwidth demand continues to surge:

According to the TeleGeography Global Bandwidth Report, 2007, Trans–Pacific bandwidth demand has grown at a compounded annual growth rate (CAGR) of 63.7 percent between 2002 and 2007. It is expected to continue to grow strongly from 2008 to 2013, with total demand for capacity doubling roughly every two years. "The Unity cable system allows the members of the consortium to provide the increased capacity needed as more applications and services migrate online, giving users faster and more reliable connectivity," said Unity spokesperson Jayne Stowell.

It's obviously a nice deal for Google, given the content operator gets access to bandwidth at build cost. NEC Corporation and Tyco Telecommunications will build the fiber run starting immediately, and it should be completed by 2010, assuming that the undersea cable cutting bogeyman leaves them alone.

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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E-Store

E-Voucher Approval
E-Voucher Approval

若您的“線上商店”提供可選購的“電子禮券”，基於保障原因，必需經由管理員進行批核，以確保訂購的付款交易無誤，才存進顧客的電子禮券帳戶。

如接獲顧客購買“電子禮券”的訂單，務必確認有關的付款交易已完成，方可批核顧客的“電子禮券”。

“電子禮券”與“優惠禮券”的差別：
- 電子禮券
  跟現金相同，不含任何使用限制，顧客可付款自購，或由管理員簽發
- 優惠禮券
  可設定若干行使限制，並只能透過管理員簽發
進入“顧客禮券批核”：
1. 點擊主選單的“電子禮券/優惠禮券”
2. 點擊左選單的“顧客禮券批核”
每項“顧客禮券”包含的資料：
- 購買客戶
  購買電子禮券的顧客姓名
- 購買金額
  購買電子禮券的面值（銷售金額）
- 訂單編號
  相關的訂單編號
- 購買日期
  相關的訂單的購買日期
確認“顧客禮券”的程序：
1. 點擊欲檢視“待批核名單”旁的“確認禮券”
2. 如訂購的付款方式屬“線上付款”，例如信用咭、PAYPAL（貝寶），請到達相關閘道並檢查交易是否已完成，其他付款方式則亦請檢查有否收妥款項
3. 如付款証實無誤後，點擊“確認”按鈕，或按“返回”放棄確認
4. 確認完成後，系統將把相關價值的電子禮券存進顧客的“電子禮券帳戶”內，並同時寄出通知郵件給對方
5. 此時顧客已可隨時使用禮券的價值訂購產品及結帳，或將“電子禮券”轉寄給親友
注意事項：
- 您的線上商店必需有銷售電子禮券，方會產生這篇所述的待批核顧客禮券
- 若需設定產品屬可供購買的“電子禮券”，只需在型號輸入以大寫英文“GIFT”為首，例如“GIFT100”，而禮券的售價便是面值，請參考“產品管理”
- 禮券一經確認，將直接存進顧客的“電子禮券帳戶”內，無法以其他途徑改變面值或刪除
- 顧客付款購買的電子禮券，不需通過“啟用編號”使用
- 顧客可於同一項訂單內，包含電子禮券及其他產品一同結帳
- 顧客可重複購買電子禮券，相關的面值將疊加於原本面值
- “電子禮券”可視為現金，顧客持有的面值適用於所有產品而無任何限制，若顧客持有足夠的禮券面值，結帳時可全數替代應繳金額，甚至適用的手續費
- 若顧客於結帳後仍有禮券餘值，可於下次購物時繼續使用
- 顧客可將持有的禮券面值自用，或轉寄全部、部份面值給親友當現金使用（轉寄後的收禮者仍需按照正常程序登記成為會員及結帳）
- 顧客持有的“電子禮券”只適用於您的“線上商店”
- 由於沒有途徑修改顧客持有的“電子禮券”資料，所以在您的商店產品內，例如銷售的電子禮券，應註明“不可折回現金”
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Margin Cost Report
Margin Cost Report

我們的“網上商店”系統提供專業的“報表及統計”功能，讓您能隨時檢視“即時”及“過往”的業績記錄，令掌握營運更輕鬆。

每項報表皆具備多種不同的樣式，而且除了能線上檢視外，更可透過您的印表機，將業務數據列印以備參考。

“成本報告”能讓您知悉產品的利潤，而這些資料只供管理統計，與店面銷售無任何關係與影響。

進入“成本報告”：
1. 點擊主選單的“報表及統計”
2. 點擊左選單的“成本報告”
每項“成本報告”包含的資料：
- 圖片
- 產品名稱
- 成本
- 售價
- 利潤
針對“成本報告”的動作：
- 編輯
  修改產品各項資料，包括成本數值
- 列印
  將當前資料透過印表機列印
注意事項：
- 請定期檢視所有報表及統計數據，方能掌握業務進展及變化
- 所有報表數據屬您的商業機密，切勿隨意向第三者披露
- 若有使用其他第三方供應商，例如“收款閘道”，基放計算方式、環境因素等，二者的報表數據結果可能並不一致
- 報表資料屬即時狀態，而過往記錄有可能受其他因素影響，例如管理員對訂單的刪除等，所以資料將與實際稍有差別
- 報表數據只供參考
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Hot Products Rank
Hot Products Rank

我們的“網上商店”系統提供專業的“報表及統計”功能，讓您能隨時檢視“即時”及“過往”的業績記錄，令掌握營運更輕鬆。

每項報表皆具備多種不同的樣式，而且除了能線上檢視外，更可透過您的印表機，將業務數據列印以備參考。

進入“熱門商品排名”：
1. 點擊主選單的“報表及統計”
2. 點擊左選單的“熱門商品排名”
每項“熱門商品排名”包含的資料：
- 圖片
- 商品
- 售價
- 型號
- 瀏覽次數
- 銷售數量
“熱門商品排名”的排列方式：
- 按銷售件數
  以銷售的總數由高至低排序
- 按瀏覽次數
  以瀏覽的總數由高至低排序
針對“熱門商品排名”的動作：
- 排列方式
  選擇合適的排列方式
- 報表樣式
  選擇“棒狀圖”、“圓形圖”、“文字報表”其中一種樣式
- 列印
  將當前資料透過印表機列印
注意事項：
- 請定期檢視所有報表及統計數據，方能掌握業務進展及變化
- 所有報表數據屬您的商業機密，切勿隨意向第三者披露
- 若有使用其他第三方供應商，例如“收款閘道”，基放計算方式、環境因素等，二者的報表數據結果可能並不一致
- 報表資料屬即時狀態，而過往記錄有可能受其他因素影響，例如管理員對訂單的刪除等，所以資料將與實際稍有差別
- 報表數據只供參考
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Support Tickets
Support Tickets

“支援服務記錄”為您提供完善而有效率的客戶服務處理，使用這項獨特的功能，您可以集中管理所有經由商店發出的查詢，更可擺脫以往依靠電子郵件的零碎方式。

無論顧客針對一般事項、產品、訂單、以及合作的諮詢，所有雙方的對答都會被獨立而順序地記錄，而且在檢視處理進度裡，雙方都能由下至上了解當前的最近狀態。

您的每一項回覆，查詢者可透過點擊專用的網址超連結，直接檢視您的回覆細節，更可在需要時在同一頁面發表回應。

由於每項查詢記錄都有獨立的隨機產生“編碼”，所以查詢者無需依靠輸入密碼等煩瑣程序，便能透過“專用超連結”直接到達專屬的查詢記錄區域，而其他第三者是無法得述當中資訊。

我們強列建議您或其他相關的管理員，直接依賴這項“支援服務記錄”集中處理所有客服查詢，並且放棄舊模式的電子郵件作業。

進入“支援服務記錄”：
1. 點擊主選單的“訊息中心/電子報”
2. 點擊左選單的“支援服務記錄”
每項“支援服務記錄”包含的資料：
- 答覆查詢
  透過“浮動按鈕”進行回覆行動
  - 最近的回應
    該項查詢的最近回應內容
  - 回應部門
    如有多個部門的情況下，選擇一個合適的部門
  - 回應職員
    如有多位職員的情況下，選擇一位合適的職員
  - 回應狀態
    選擇一種合適的當前狀態
  - 郵件內付回覆內容
    是否在回覆郵件內付答覆的內容，如沒付有，查詢者只能點擊“專用超連結”到達網站檢視細節
  - 結束這項查詢
    選擇是否將該項查詢設為結束狀態（雙方無需繼續關注）
  - 重新開啟這項查詢
    選擇是否將已設為結束的查詢重新開啟
  - 回覆內容
    針對該項查詢的內容細節
- 查詢訊息資料
  - 透過“浮動按鈕”檢視完整的查詢者資料及查詢訊息，或相關的“訂單資料”
- 查詢訊息記錄
  - 透過“浮動按鈕”檢視完整的查詢記錄
針對“支援服務記錄”的動作：
- 編輯
  修改或更新已經發表的服務記錄資料
- 刪除
  將該“支援服務記錄”刪除，此刪除動作只針對支援服務記錄資料，不會把其他資料刪除
注意事項：
- 若要修改“支援服務記錄”裡可用的“回應部門”、“回應職員”、“回應狀態”等名稱，請前往“系統設定”的“支援服務記錄”進行，而這些名稱資料強列建議於“初始設定”時處理，以避免日後修改對已建立的查詢出現影響
- 在“支援服務記錄”裡選用的各種名稱，例如“回應部門”、“回應職員”、“回應狀態”等，只屬方便辨認的稱呼
- 在一般情況下，應直接使用系統的“支援服務記錄”處理收到的查詢要求，並且不應用傳統的電子郵件進行回覆，若只以電子郵件處理查詢，系統將無法記錄有關資料
- 如果您使用其他途徑發出回覆，例如一般電子郵件往來，訊息將會被系統忽略而無法記錄，若收到查詢者只以電子郵件提問，請指示查詢者前往網站建立正式的“支援服務記錄”，以便往後的訊息能一一被系統記錄
- 您應直接負責所有的客服工作，因此請勿將查詢者發出的“查詢內容”提交給我們處理，若需我們跟進這類支援，每綜第三方支援收費為港幣1200起，並且需事先付款
- 基於私隱問題，在任何情況下，您均不應向第三者透露您的查詢者資料，或未經查詢者同意前，將有關訊息用於別處
*** The above information is for reference only, Please seek independent technical advice if found necessary.
E-Mail Configuration
E-Mail Configuration

我們的“網上商店”系統，需要利用多個電郵地址進行各種跟顧客溝通的用途，亦需要透過電子郵件向您通知運營狀況。

一般情況下，我們都會為新建立的“網上開店”預先建立了數個常用的電郵地址，若您需要增加額外的電郵地址，可透過這份指南介紹的步驟進行管理。

這份指南介紹的電子郵件設定，不適用於“獨立伺服器網上商店”、“套裝版權網上商店”、以及“開發版網上商店”。

“郵件賬號”包含以下資料：
- 登入賬號
  登入賬號必需是英文細寫和數字，其中可使用的符號是“.”、“-”、“_”，例如賬號是“abcd88”，則電郵地址便是“abcd88@yourdomain.com”
- 密碼
  密碼必需由六至十五個“英文”或“數字”組成，英文的大小楷視為不同，其中切勿包含登入賬號，組合亦不能過份簡單
- 確認密碼
  再一次輸入密碼作確認
針對“郵件賬號”的動作：
- 刪除
  將“郵件賬號”及內裏的郵件徹底刪除
注意事項：
- 電子郵件屬私人擁有的，切勿向他人透露登入資料，而登入資料亦應妥善保管
- 基於保安理由，建議每六個月變更一次登入密碼
- 修改已建立的郵件賬號的設定及更改密碼，請利用“網路郵局”或“PLESK控制台”
- 我們不會向您索取郵件賬號的資料，並且需要防範從任何途徑向您索取資料的“網路行騙”陷阱
*** The above information is for reference only, Please seek independent technical advice if found necessary.

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General Information

Zen Cart
Zen Cart

Zen Cart truly is the art of e-commerce; free, user-friendly, open source shopping cart software. The ecommerce web site design program is being developed by a group of like-minded shop owners, programmers, designers, and consultants that think ecommerce web design could be and should be done differently.

Some shopping cart solutions seem to be complicated programming exercises instead of responding to users needs, Zen Cart puts the merchants and shoppers requirements first. Similarly, other shopping cart software programs are nearly impossible to install and use without an IT degree, Zen Cart can be installed and set-up by anyone with the most basic web site building and computer skills.

There are hundreds of shopping cart programs available, but none come close to offering the level of options, features and support available with Zen Cart. Even the commercial programs have a hard time competing.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
PHPBook
PHPBook

phpBook is a simple but powerful guestbook, that allows your visitors to leave messages at your website.It includes the flood protection.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
TellMe
TellMe

Get all the lowdown details on that address.
Occasionally I run across a piece of spam that I want to find the origin of, or I am just curious about what a server is all about.

This is a web interface that brings my many stops together in one.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
B2evolution
B2evolution

b2evolution is a powerful blog tool you can install on your own website.

It includes all the features of traditional blog tools, and extends them with evolved features such as file & photo management, advanced skinning, multiple blogs support as well as detailed user permissions...
Not to mention third party plug-ins!

Plus, it's free, open-source (GPL), it runs on virtually any webserver featuring PHP+MySQL and it's available in many languages!

*** The above information is for reference only, Please seek independent technical advice if found necessary.

HTML Box and Line Drawing Character

Unicode	HTML	Char	Description
2500	─	─	Box drawings light horizontal
2502	│	│	Box drawings light vertical
2514	└	└	Box drawings light up and right
2518	┘	┘	Box drawings light up and left
2510	┐	┐	Box drawings light down and left
250C	┌	┌	Box drawings light down and right
251C	├	├	Box drawings light vertical and right
2534	┴	┴	Box drawings light up and horizontal
2524	┤	┤	Box drawings light vertical and left
252C	┬	┬	Box drawings light down and horizontal
253C	┼	┼	Box drawings light vertical and horizontal
255E	╞	╞	Box drawings vertical single and right double
2568	╨	╨	Box drawings up double and horizontal single
2561	╡	╡	Box drawings vertical single and left double
2565	╥	╥	Box drawings down double and horizontal single
256A	╪	╪	Box drawings vertical single and horizontal double
2550	═	═	Box drawings double horizontal
2551	║	║	Box drawings double vertical
255A	╚	╚	Box drawings double up and right
255D	╝	╝	Box drawings double up and left
2557	╗	╗	Box drawings double down and left
2554	╔	╔	Box drawings double down and right
2560	╠	╠	Box drawings double vertical and right
2569	╩	╩	Box drawings double up and horizontal
2563	╣	╣	Box drawings double vertical and left
2566	╦	╦	Box drawings double down and horizontal
256C	╬	╬	Box drawings double vertical and horizontal
255F	╟	╟	Box drawings vertical double and right single
2567	╧	╧	Box drawings up single and horizontal double
2562	╢	╢	Box drawings vertical double and left single
2564	╤	╤	Box drawings down single and horizontal double
256B	╫	╫	Box drawings vertical double and horizontal single
2558	╘	╘	Box drawings up single and right double
255C	╜	╜	Box drawings up double and left single
2555	╕	╕	Box drawings down single and left double
2553	╓	╓	Box drawings down double and right single
2559	╙	╙	Box drawings up double and right single
255B	╛	╛	Box drawings up single and left double
2556	╖	╖	Box drawings down double and left single
2552	╒	╒	Box drawings down single and right double

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Pre-Sale Services

Why using free email accounts is bad idea?
Why using free email accounts is bad idea?

We recommend that you NOT use an email address from a free service (e.g. Yahoo! or Hotmail) with your account information.

Instead, please enter a traditional address, such as that from your account, or one issued to you by your ISP (Internet Service Provider).

This gives us better assurance of being able to contact you should we need to, as well as helping us protect your account and prevent fraud.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to apply special price for international domain
How to apply special price for international domain

We are offering domain name registration for the unbelievable low price.

This offer is for a limited time only. Act fast while quantities last.

You must purchase following plan offered on our site at the same time you new register your domain name to qualify.
- E-Store
- Linux Web Hosting
- Website Design & Development
*** The above information is for reference only, Please seek independent technical advice if found necessary.
Newsletter / E-mail Help
Newsletter / E-mail Help

As a subscriber of www.ec2biz.com newsletters, you need to add www.ec2biz.com to your address book to continue to receive these emails.

Please follow the directions at this link: Have you added the www.ec2biz.com addresses to your e-mail address book? for your particular e-mail provider.

You need to add www.ec2biz.com to your address book:

Please choose your e-mail provider below for specific instructions on adding www.ec2biz.com to your address book:

Hotmail
- Open the e-mail.
- Click "SAVE ADDRESS" at the top of the message header.
- Click "OK" on the next screen.
Yahoo
- Open the e-mail.
- Click "ADD TO ADDRESS BOOK" next to the FROM address.
- Click "ADD TO ADDRESS BOOK" again.
Outlook Express
- Open the e-mail.
- Right-click on the FROM name.
- Click ADD TO ADDRESS BOOK in the menu.
- Click OK on the Properties pop-up.
Netvigator.com (NETMail)
- Click "ADD ADDRESS" on the screen of book address.
- Input a new address to field:
- Click "SAVE" on the bottom.
i-cable.com
- Click "ADD ADDRESS" on the screen of book address.
- Input a new address to field:
- Click "SAVE".
You may need to contact your email provider to get more information.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
How to renew your Domain / Hosting Plan / other services?
How to renew your Domain / Hosting Plan / other services?

Our billing system will automatically send the renewal notification and invoice to your registered email address 15 day before the expiry date.

You need to ensure your registered email is valid in the billing system and to alert on any email notification sent from us, You are responsible for keeping their contact information up to date.

Please note your responsibility to track the services their expiration date.

*** The above information is for reference only, Please seek independent technical advice if found necessary.
What are your DNS servers?
What are your DNS servers?

Please refer to:

How to point my existing domain name to "Focus Network Company" server?

ns1.powersx.com
ns2.powersx.com

*** The above information is for reference only, Please seek independent technical advice if found necessary.

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Knowledge Base Search

Type your question here. If no result are found, try more general search words. For Example: instead of "Email Account" try "Email".

If you did not find the Knowledge Base you were looking for, please try our FAQ

If you would like to know more about our services
please contact us immediately!

Business Transformation Notice

2022 Chinese New Year Holiday Notice

2021 Chinese New Year Holiday Notice

2020 Chinese New Year Holiday Notice

2019 Chinese New Year Holiday Notice

New Article

Setup fetch email using Netvigator

Setup fetch email using Outlook mail / Hotmail

Setup fetch email using Google Gmail

Setup fetch email using Yahoo! Mail

Microsoft recommends against usage of SHA-1

Payment Method

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How do you set a website default page to something other than index.html

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Basic Connection Settings for MySQL

PHP - How to check the PHP settings on the hosting server?

PHP - How to parse PHP within HTML files

Email Tutorial

Mozilla Thunderbird for Windows Email Setup Tutorial

Setup fetch email using Google Gmail

Outlook Express Setup Tutorial

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How to setup your email account on Windows Phone 7 Mobile Device

Domain Names Knowledge

How do I change DNS records if my HK domain is registered with HKDNR?

How to point my existing domain name to "Focus Network Company" server?

Required Documents of Hong Kong Domain Name

How to transfer my existing domain name to "Focus Network Company"?

Who can register a .US domain name?

Industry News

Microsoft recommends against usage of SHA-1

LinkWithin related posts widget with photo thumbnails

Twitter

Parallels Plesk Sitebuilder 4.2

Google 7.68 Terabits Per Second Cable

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Margin Cost Report

Hot Products Rank

Support Tickets

E-Mail Configuration

General Information

Zen Cart

PHPBook

TellMe

B2evolution

HTML Box and Line Drawing Character

Pre-Sale Services

Why using free email accounts is bad idea?

How to apply special price for international domain

Newsletter / E-mail Help

How to renew your Domain / Hosting Plan / other services?

What are your DNS servers?